Privacy Notice

​This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we may collect, use, and why

• Lawful bases and data protection rights

• Where we may get personal information from

• Automated technologies

• How long we keep information

• Who we may share information with

• Sharing information outside the UK

• How to complain

• Changes to this notice

 

Contact details

Email: info@padeldynamic.co.uk

 

What information we may collect, use, and why

We may collect or use the following information to provide customer support, goods and services (including delivery):

• Names and contact details

• Addresses

• Signatures

• Payment details (including card or bank information for transfers and direct debits)

• Website user information (including user journeys and cookie tracking)

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We also may collect or use the following special category information to provide customer support, goods and services (including delivery). This information is subject to additional protection due to its sensitive nature:

• Health information

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We may collect or use the following information for marketing purposes:

• Names and contact details

• Recorded images, such as photos or videos

• Records of consent, where appropriate

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We may collect or use the following information for procurement purposes, for example, when dealing with suppliers, professional advisors and other relevant third parties involved with facilitating business activities:

• Names and contact details

• Addresses

• Signatures

• Payment details (including card or bank information for transfers and direct debits)

 

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, including delivery, are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To respond to customers and provide customer support.

  • To give court access.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

 

 

Our lawful bases for collecting or using personal information for marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To introduce and promote our business and goods/services (for example, to those who have previously expressed an interest, are a previous customer or are a potential customer where it is reasonable to expect they could benefit from our goods/services).

  • We may capture photographs and videos in the course of business activities or events. These images may include individuals and be used to promote our business, for example, but not limited to, on our website, social media or other promotional material.

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For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

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Our lawful bases for collecting or using personal information for procurement purposes, for example, dealing with suppliers, professional advisors, and other assisting third parties, are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • To communicate with and manage parties involved in facilitating business activities.

 

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

 

 

Where we may get personal information from

• Directly from you. Any data that you voluntarily provide to us directly or indirectly. For example, but not limited to, in person, via telephone, post and through our website and other media channels.

• Photographic devices

• Publicly available sources

• Suppliers and service providers

• Other third parties, for example, parties providing referrals

 

 

 

Automated technologies

We may automatically collect certain information using cookies and other similar technologies such as web beacons, pixels, and local storage when you visit our website. These tools help us to, for example, understand how people use our website, personalise content, remember your preferences, maintain website security, ensure core site functionality, and improve the overall user experience.

 

Cookies are small text files stored on your device (such as your computer, tablet, or mobile phone). They help websites function properly and provide useful information to site owners.

We may use different types of cookies for different purposes, for example:

• Essential cookies help the website function properly. They support basic features like navigation, login, and security. These are always active and do not require your consent.

• Analytics cookies tell us how visitors use our website — such as which pages are visited, how long users stay, and whether there are errors. This helps us improve the website. These are only used with your consent.

• Functional cookies remember your choices, like language or location, so your experience is more personalised. These may also require consent.

• Marketing cookies track your activity across websites to show relevant ads. They collect information about your interests and engagement with content and are only used if you consent.

 

The personal and technical information collected may include:

• Your IP address

• Browser type and version

• Device type and operating system

• Pages you visit and how long you stay on them

• Clicked links and navigation patterns

• Referring website

• Language settings

• Approximate location based on IP

• Login session identifiers, if applicable

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You can choose whether to allow non-essential cookies when you first visit our site. Accepting them helps us improve your experience and offer more relevant content. If you choose to reject non-essential cookies, some features may not work as intended, and your experience may be limited. You can manage your cookie preferences at any time by accessing the cookie settings located on our website.

 

 

How long we keep information

We will retain your personal data for only as long as it is necessary to fulfil the purposes for which we collected it for, including to satisfy any legal, accounting or reporting requirements. We will determine reasonable retention periods based on the amount, nature and sensitivity of the data, the potential risk or harm from unauthorised use or disclosure, and the purpose of processing. For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.

 

Who we may share information with

Data processors:

Wix.com Ltd (together with its affiliated companies and subsidiaries worldwide) (“Wix”)

This data processor does the following activities for us: hosts our website

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TryBooking UK Ltd

This data processor does the following activities for us: facilitates customer bookings

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Zoho Corporation Limited

This data processor does the following activities for us: provider of cloud-based business software

 

 

Others we share personal information with

• Internal staff

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• External auditors or inspectors

• Professional consultants

• Organisations we’re legally obliged to share personal information with

• Emergency services

• Publicly on our website, social media or other marketing and information media

• Debt collection agencies

• Suppliers and service providers

• Other relevant third parties, for example, for the purpose of referrals or facilitating business activities

 

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

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Organisation name: Wix.com Ltd (together with its affiliated companies and subsidiaries worldwide) (“Wix”)

Category of recipient: Website host

Country the personal information is sent to: Wix may process personal information anywhere in the world, including countries outside of the EEA, UK and Switzerland.

How the transfer complies with UK data protection law:

The country or sector has a UK data bridge (also known as Adequacy Regulations)

Wix enters into the Standard Clauses or any similar mechanism approved by the competent authority in the EU, UK or Switzerland

Wix ensures that other appropriate safeguards pursuant to Article 46 of the GDPR or any equivalent provision in the applicable Data Protection Law are in place

 

Organisation name: TryBooking UK Ltd

Category of recipient: booking management provider

Country the personal information is sent to: TryBooking UK Ltd may transfer data to countries outside the UK

How the transfer complies with UK data protection law:

Standard Contractual Clause (SCC) or other appropriate safeguard (as defined in the UK GDPR, Article 46)

EU Commission’s Standard Contractual Clauses (SCCs)

International Data Transfer Agreement (IDTA)

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Organisation name: Zoho Corporation Limited

Category of recipient: cloud-based business software provider

Country the personal information is sent to: Zoho Corporation Limited may transfer personal data outside of the United Kingdom or European Economic Area (EEA), including the United States of America and other countries where Zoho operates.

How the transfer complies with UK data protection law: Zoho Corporation Limited or any of their sub-processors shall not transfer any personal data outside the European Economic Area (EEA) or the United Kingdom unless the transfer is compliant with the Applicable Data Protection Laws.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

 

Changes to this notice

We may revise this privacy notice, and updates will be reflected on this page.

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